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I ordered a pair of back to back boat seats and they sent me 4 sets.They will not return them and clearly dont care about any of their customers.They said they are a family owned business.well they only care about their family!!
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Anonymous
Delmar Gaines

After all the smoke cleared and I came to understand that we had a miss communication and Great Lakes Skipper was not the whole problem,it was mine too.They have rectified thi...

2.0
#1047395
I purchased a Barker Auto Drain Kit from them at what seemed like a good price. When i got it the bag was obviously opened and parts were missing. I took an inventory of the missing parts and requested that they send them to me. A week went by with no response so I...
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Anonymous
Anonymous

Hello Robert,We deeply regret any disrespect you may have received, that is never our intention. We are happy to work with you on this matter. Our ad for this particular item ...

1.0
#1042380
They suck. Customer service is the absolute worst!
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Anonymous
Anonymous

We apologize if there was an issue with your order. Please contact us and we will do our absolute best to make it right. We pride ourselves on top notch customer service and w...

#1038255
Never again! After getting screwed around for close to two weeks to get vinyl samples I chose a sample. Ordered 18 yards after almost a week it came totally wrong. Then it took over a week to get a return label whisk even though they said was emailed to me every day...
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Anonymous
Michael

As you can see by the above comment, the cowards never responded, they knew they were wrong, and for all the bs they omit me theu, all these ripoff off artist offered was a 50...

#1038238
I bought a marine air conditioning unit from GLS. The compressor failed inside of one year rendering the unit unusable and unrepairable. When I contacted the manufacturer, Dometic about a warranty replacement, I was told that based on the serial number, it was over 4...
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Anonymous
Anonymous

We are terribly sorry to hear this experience was not pleasant. We would truly appreciate the opportunity to work with you on finding a satisfactory solution, please contact u...

#962660
Ordered wrong mat from Great Lakes Skipper and they refused to help me return the mat. I am out $31 and ebay is protecting these idiots!!! Terrible experience and don't care about customer service! ebay removed my bad review of the company! They have positive review...
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vdubber1221
vdubber1221

The sales manager from Great Lakes Skipper called and said they would refund my money because they wanted completely satisfied customers. I was wrong about them, they do care ...

1.0
Product
I didn't like
  • Lack of customer service
#956627
I purchased a "new" Dometic STQ10 marine heater/air conditioner from Great Lakes Skipper. One year later the compressor failed. The unit was shipped to a factory authorized HVAC shop for repair but a $165 diagnosis revealed it is unrepairable. This unit comes with a...
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1.0
Pacific Grove, California
#869557
The fuel line assembly was made in China, and it shows. The connecter that goes to the gas tank spins inside the fuel line. Crimp is not tight, no question that gas would leak from here. The seam from the casting of the connecter is not smooth. Makes me think that...
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2.3
I liked
  • Order was shipped quickly
  • Price of the fuel line
I didn't like
  • Quality of the fuel line
#852066
I started shopping at Great Lakes Skipper in 2010, have rebuilt 3 boats in that time, and have saved a LOT. Only issue I ever had was with a hatch door that had a small crack on the underside of the frame, and after I sent em a couple pictures of it, they replaced it...
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4.6
#744755
Personal knowledge that GLS will misrepresent, mislead, deceive, and straight up lie to customers. They even go as far as intentionally packing up and shipping broken items, then turn around and blame the carrier for the damage. The on-line company is associated with...
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Anonymous
Anonymous

Great Lakes Skipper makes every effort to establish and actively encourage outstanding relationships with our customers, staff, and business partners. It disappoints us greatl...

#665786