Great Lakes Skipper
Great Lakes Skipper Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Great Lakes Skipper has 2.6 star rating based on 29 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Alexis has excellent product knowledge, Beth, Check my review.
Cons: Beth, Customer service sucks, Getting ripped off.Recent recommendations regarding this business are as follows: "Talk with Alexis at customer service.", "Great Lake Skipper has been very helpful and i have no issues with recommending them.", "Will not recommend", "Check them out before you buy", "Do not buy from them".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Great Lakes Skipper has 2.6 star rating based on 29 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Alexis has excellent product knowledge, Beth, Check my review.
Cons: Beth, Customer service sucks, Getting ripped off.Recent recommendations regarding this business are as follows: "Talk with Alexis at customer service.", "Great Lake Skipper has been very helpful and i have no issues with recommending them.", "Will not recommend", "Check them out before you buy", "Do not buy from them".
Most users ask Great Lakes Skipper for the refund as a solution to their issues.
Review authors value the most Location and Website. Consumers are not pleased with Customer service. The price level of this organization is medium according to consumer reviews.
Media from reviews
To get information and purchase canopy
The company is non responsive to emails or telephone calls. I have sent emails begging for someone to call so I can ask questions about a boat canopy I want to purchase.
Their telephone number will not even get you to a voice mail. Horrible experience so far.
Art
Great Service
Spoke with Sean in their parts department. Trying to find the correct Bimini parts and Sean was super willing to help me find the correct part
Great customer service.
I'm a new boat owner of a older boat, the transom cap was mssing so I called just to see if (a) the cap was available.
I talked with Alexis on the phone for about 15 minutes, she searched exhaustedly and couldn't find the cap I needed.
She was great, she was very patient and very helpful and even told me how to send a picture(s) of the cap, even though the part was not in inventory.
Alexis is a GREAT Customer service person she gets 5 Stars!
Mark in North Dakota
- Great customer service
- Alexis has excellent product knowledge
Preferred solution: A cap that you dont carry.
User's recommendation: Talk with Alexis at customer service.
DTS control 877775A20
Hi Team , I require DTS control 877775A20 , the part below says you have in stock
can you confirm please and if so send me a invoice to buy please
regards
Bill Nochevan
Boat part number 108**** is a new SmartCraft dual throttle control kit from Mercury Quicksilver, part number 493**** .
This throttle control kit includes the following:
(1) Top Mount Dual Lever Control | 877775A20
(1) Switch Kit w/ Lanyard | 87 81****A 3
(2) Ignition Switch w/ Keys | 87 89****A04
(2) Modules | 8M0031080
(2) Relay Harness Kits | 84-89****K30
(2) Harness Assembly | 84 85****T03
Throttle Control
This top mount, dual lever throttle control is silver colored with black accents and button pad. Measures approximately 6 3/8" L x 7" W x 9 1/4" H with handles in the upright position.
Hosts (2) 5-pin male and (1) metri connections.
The push pad features the following labeled buttons:
Troll
Sync
Transfer
1 Lever
Throttle Only
Dock
Switch Kit
Constructed from black marine grade plastic, this switch measures approximately 2 1/2" Dia. x 2 1/4" D overall. Requires an approximate 1/2" Dia. cutout.
Hosts (4) wire lead connections. Lanyard and hardware included.
Ignition Switches
These ignition switches are constructed from black marine grade plastic. Each measures approximately 2 3/8" Dia. x 5" L with keys overall.
Requires an approximate 2" Dia.
cutout each. Each hosts (1) 6-pin female connection.
Kit sold as shown in photos.
Specifications:
Part Manufacturer: Mercury Quicksilver / Cummins
Part Number: 493****
Material: Marine Grade Plastic
Color: Silver | Black
User's recommendation: Great Lake Skipper has been very helpful and i have no issues with recommending them..
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVery disappointed
Ordered a 2015 Gekko boat cover. Got it fast and efficiently.
Once we got it we opened it up and noticed it was missing a boat clasp, we let them know immediately they told us to take pictures and send it to them so we did. Haven't heard from them since. It's been 3 weeks now. Paid $1000 with exchange and now we're stuck with a boat cover that is *** Once they get their money they don't care about their customers.
Will never recommend them to anyone. Will not recommend W
- Fast delivery
- Very poor customer service
Preferred solution: Replacement
User's recommendation: Will not recommend
ITEM WENT ON SALE 3 DAYS AFTER ONLINE PURCHASE > REFUSED CREDIT
I purchased a tachometer online. Three days later(item was still in the mail), the same item went on sale.
Noticing the price drop, I called to request a refund of the difference. Simple solution that most companies would gladly offer...
They refused without explanation. Won't be purchasing from them again.
Preferred solution: Price reduction
A+++ fast shipping
Staff very helpful and attention to detail. Searched for most cost effective shipping without having to ask..They will sell what you ask for not just sold in larger bundles.
Thanks Guys. you are the best.
User's recommendation: Check them out before you buy
Very shady
These people are incredibly shady. They sold me a manual bilge pump new without a handle - sort of like selling a new car without a steering wheel.
When I called they seemed unsurprised, as if anyone would buy a pump without a handle ("well, maybe they already have a handle" they told me).
The product was shipped without the original manufacturer's packaging and in a random USPS box that it did not even fit in.
They said they do not buy from the manufacturer or the manufacturer's distributor. Instead they said they source from some unspecified sellers that they would not identify.
Shady and amateurish.
Under no circumstances would I ever buy from these people again.
Dan
User's recommendation: Do not buy from them
Happy customer
After a year of looking for a bracket for the seats of my boat. Justin went out of his way to find it.
He followed up with me asking for pictures of the brackets and measurement me finally found one. Excellent customer service he should be a trainer for others thanks justin
Misleading ads
The main ad page says this item is new but in the disclaimer section it says that it doesn't come with the manual, power cable or any hardware to mount it with. This should have been mentioned in the main ad, very misleading.
The Better Business Bureau gives this company a D- rating. I should have check this out before ordering.
Preferred solution: Full refund
User's recommendation: Be sure and read the fine print, these people deal in salvage.
Not happy
wasn't looking for a refund just another tach that works.
Spoke with customer service and still no satisfaction at all, all they can say is willing to give me another tach at 20% off. There reason for not sending me another is I should have read the (about us) on their website stating they deal in older new inventory old stock, my boat is a 2005.
Purchased a tach, installed about 4 months after purchase knowing Faria had a 3 year warranty while Great Lakes had 3 months didn't care about the 3 mo. warr.
as Faria has 3 years, the second time I took the boat out the tach quit working so I call Faria and they asked me to look at the build date on the tach, I was surprised as the build date was 9 years ago therefore they would.t cover under warr. I wrote Great Lakes and they said sorry however they would give me a 20% discount on another, if Great Lake had told me before purchase it was old stock and would not be covered under Faria warranty I would not have purchased.
NOT HAPPY WITH GREAT LAKES
- Not much response from my email
Preferred solution: Full refund
Good service and deliver
Recent purchase of misc pontoon parts including door hinges, railing brace, railing shims, dock lights were delivered as promised. When I called to verify if a warehouse pickup order was ready the customer service person was helpful and accurate.
I have been shopping at Kendor and GLS for many years and when I need boat stuff they have always had everything I needed and other things I never thought about. This is my type of store.
User's recommendation: A go-to place for any type of boat part
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWarranty
Bought a "new" depth finder gauge. Lasted less than one season.
Went to mfg for warranty, and they had me check the date code. The gauge from GLS was 17 years old. Older than the one I replaced. No description from GLS that the unit was new old stock.
No disclaimer that mfg warranty would not be honored. Asked for a replacement or refund and GLS said go to *** Stay away GLS is peddling old junk and calling it new.
- Old junk sold as new
Preferred solution: Full refund
User's recommendation: stay away old junk sold as new
Stay Away! Buyer Bewarer
I purchased a Raymarine multi function display from this company in April. my boat delivery was delayed a month and I had to wait to get an appointment for the boat manufacturers dealer to install the unit as he was booked.
The dealer tried to install the $600.00 unit and it has a faulty jack on the back of the unit. I called Great Lakes Skipper and spoke to Kevin who basically said we have a 30 day return policy and it is your problem. He also said they are not a Raymarine dealer even though they sell there products. I asked to speak to the owner of the company and he said he would get the General Manager.
After 10 minutes on hold he said the GM was busy in a meeting and could not talk to me. He said the owner does not speak to anyone and could not help me. WOW! this place is pitiful.
It is getting to a point where the ONLY internet place you can get customer service or shop at an internet place that cares about its customers is Amazon. I am a customer and the owner and the General Manager would not speak to me. I do not leave reviews but I really felt as if I needed to warn the public about this company so you do not waste $600 the way I have.
BUYER BEWARE SHOP ELSEWHERE. Never buy from a small business where the owner hides behind his employees and computer.
Absolutely worst customer service on the planet!
Feb 11, GLS stepped up and sent another order of vinyl but it was defective also. When notified of this they offered a total refund which was aggred to. Issue closed as far as we are concerned.
Made second call to Great Lakes Skipper (GLS) customer service (CS) and asked for a full refund again, they refused. Explained to them that I filed a review of their poor performance on the Pissed Consumer website and that I also planned to share my experience on Facebook.I have also filed a complaint with the Wisconsin BBB.
Vinyl was removed and found to be severely creased and wrinkled. The material was spread out flat and left that way for a couple of weeks and did not get any better. We tried steaming the vinyl to no avail, the creases are so deep no amount of steaming helped. Called customer service and they refused to help.
When reminded that it was damaged when the boxes were opened they still refused. We have ordered lots of material from other stores and understand that once the material is cut there can be no refunds, but when it is shipped to you damaged an exception should be made.
Buyer beware this place is a joke. 02/05/2019
Preferred solution: Full refund
The worst customer service on the planet
I ORDERED A BRONZE COLORED BOAT WINDSHIELD FOR MY PONTOON AND RECEIVED A BLACK WINDSHIELD ,WHEN I CALLED CUSTOMER SERVICE THE WOMAN TOLD ME THAT WHEN YOU ORDER A TINTED WINDSHIELD IT CAN COME IN ANY COLOR , I SAID IT SAYS AND SHOWS A BRONZE WINDSHIELD. SHE SAID YEA AND WHEN YOU SHIP IT BACK YOU HAVE TO PAY SHIPPING AND A 15 % RESTOCKING FEE BECAUSE ITS NOT OUR FAULT .
GREAT LAKES SKIPPER SUCKS . AND CUSTOMER SERVICE IS CRAZY.
NEVER AGAIN. {{Redacted}}
- Customer service sucks
Preferred solution: Full refund
About
Great Lakes Skipper is an online store of boating inventories. For over 10 years, the company has been servicing the upper Midwest and the world with its marine products. It is headquatered in Racine, WI. Great Lakes Skipper offers a wide range of boating products, accessories and hard-to-obtain items in large quantities. More than 20,000 items are available at on-line store for immediate shipment. Among those products, these are boat appliences, boat navigation, watersports and boat engine, etc. The online store distributes also boat seats which include fishing seats, pontoon boat seats, helm chairs, captain chairs, folding fishing boat seats and more. Boat consoles and panels, electrical supplies, boat steering and boat gauges are also available at Great Lakes Skipper. All boat parts are manufactured by leading marine electrical supply companies such as BEP Marine, Marinco and Carling Industries.
Great Lakes Skipper is ranked 38 out of 374 in Water Transport category
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They don’t even sell bilge pumps