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Purchased an item through their EBay site, $79.95 FREE SHIPPING. Received the item and was described poorly on the web site and had to return. They hit me $8.88 to recover their Free Shipping and $8.00 to put it back on the shelf. They issued a store credit and ignored...
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Anonymous
Anonymous

If you believe that your item qualifies for a return, please contact our Great Lakes Skipper Returns Manager at 262-898-1855. It will help us if you have some digital photogra...

Cape May Court House, New Jersey
#486104
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I purchased a decal for my boat seat.The decal was small and the weight was an ounce.The cost for shipping was 15.00.I dont mind paying a small shipping cost for this item,however this cost was a rip off.Its hard to do business with Greatlakes Skipper when they make...
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Anonymous
doityourself

shipping is expensive, if you don't like it drive up there and transport it yourself and waist you're own gas.

Homestead, Pennsylvania
#479309
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Todd from Great Lakes contacted me 3 weeks after I posted my complaint about their inaction to replace my defective Mitey-Toon Pontoon Boat Seats. He did in fact offer to replace my boat seats provided I pay the shipping costs to return them. I appreciate Todd's/Great...
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#450998
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Purchased a new Mitey Toon Pontoon boat in Des Moines, IA with seats supplied by Great Lakes Skipper. Seat backs oozed industrial strength adhesive glue from seams. Cleaned seats put back in boat and same thing happened again. Contacted seller of Mitey Toon Pontoons...
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Anonymous
Anonymous

I bought a Mitey Toon pontoon boat in Iowa last year on our way home from Wisconsin. Towed it to Arizona. Have not had 1 problem with it. Some friends would rather we take the...

Anonymous
Anonymous

just a note about the seats.i think what happened here is that the place that sold you the boat didn't use the seats from mitey toon and put seats on bought from somewhere els...

#445052
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Ordered a shore power/ generator swith which is supposed to have a control knob supplied with the switch, Picture in catalog and paperwork with switch shows the know and how to install it. Emailed customer service and I got a sorry about that we can't find your order....
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Anonymous
Tony

Great Lakes Skipper definitely isn't part of Overton's. Overton's has been using different company names in some of their search ads for searching purposes. I know I ended up ...

Lincoln Beach, Oregon
#442219
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ordered a part they shipped wrong one and would not exchange it. told me to f off I said im sending it back they said they would refuse the shippment and keep my money dont dont dont order form this company they where rude unhelpfull and out right thevies I have never...
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Anonymous
78CenturyBoatGuy

I marked this post as bull**** because I've had exactly the opposite experience. I bought my first boat about 5 years ago, a 1978 Century Boats runabout. Luckily, I found Grea...

#428795
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Not about the money its about poor ethics. Boat sat dead waiting for a small resistor terminator for smarftcraft system. I figure i'd order a bunch of parts all together and spent a good amount of money. Turns out they forgot to send me the resistor. I called and they...
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Anonymous
Anonymous

There are only two official managers at gls. Employees are told to make up titles. And to never ever give out the actual managers names or transfer discusssatisfied customers....

#417369
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Purchased a deck access hatch. Ordered the correct size, but the holes to attach it to the deck were closer together than the original, so I had no wood to attach the hatch to. Called to return it, they informed me that there was a 20% re-stocking fee, plus pay for...
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Anonymous
Buddy

Been pecking around on these sites for a bit and saw this "complaint" Seems to me they did pretty much everything their return policy says - and even more. I used to sell onli...

#370452
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Written by valerie hetzel on November 23, 2012 From Bridgewater, Massachusetts, USRecently, I purchased some product from great lakes skipper over the telephone, and in the end was not what I expected. While their policy, is pretty strict in terms of returns, after...
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GLS_Consumer_Care_Dept
GLS_***sumer_Care_Dept

Good afternoon Danny; Unlike most online retailers, we do not "pump up" our prices to insulate ourselves against the cost of product returns. Why should you pay to cover the ...

Anonymous
danny

Great lake skipper charge restocking.. also they rip you on shipping too... I returnd an item by fed ex cost me 16.00 they charged me to ship 58.00 DON,T SHOP... T...

#363962
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Purchased an item online and when it arrived it was diffrent than described. Called the company 3 times in a week and every time I was told someone will get back to you by the end of the day. Never got a call. I emailed my intentions to file a dispute and I received a...
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Anonymous
Anonymous

I like much of these other people have been ripped off by Great Lake Skipper. I ordered a part for my boat that didn't fit. It took over a week to receive the part and a cou...

Anonymous
Buddy [again]

Rudder guy - looking at those other forums you blasted these people at you kind of got put in your place. turns out you did get what you ordered. Sure glad I don't have to dea...

#326091
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